Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@kananijewels.com.

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For all orders, it is the customer's responsibility to pay for return postage.

Outbound shipping from our warehouse is covered for exchange orders.

For all eligible refunds, we will refund you the total cost minus a $10 restocking fee.

You can always contact us for any return questions at support@kananijewels.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at support@kananijewels.com.

 

How do I change or cancel my order?:

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make, and we’ll confirm once the modification has been made.

Please note that any orders that have already been packed or shipped cannot be modified. Refunds for canceled orders will be credited to your original payment method.